Privacy Policy & Terms of Service

Privacy Policy - Qphix Training & Components Mobile App

Last Updated: January 1, 2026

2. Information We Collect & Permission Usage

Permission	Purpose	Data Handling
📶 Bluetooth	Connect to QPHIX Programmer hardware for EEPROM programming & data transfer	Local connection only, no cloud upload
📷 Camera	Circuit scanning, component identification & image capture	Processed locally on device, not stored on servers
📍 Location (Fine/Coarse)	Determine delivery location & calculate pincode-based delivery charges	Used only for delivery address & charges calculation
📱 Contacts	Pre-fill phone number during registration & account creation	Used for order notifications & customer support
🌐 Internet	API calls, Firebase connectivity, payment processing	Required for core app functionality
📊 Network State	Check device connectivity status	Internal diagnostics only

3. User-Provided Information

Account & Registration Data:

• Full name
• Phone number
• Email address
• Password (encrypted)

Address & Delivery Information:

• Street address (house/building name)
• Road/locality name
• City, State, Pincode
• Address type (Home/Office/Other)
• Default address designation

GST & Business Details (Optional):

• GST Identification Number (GSTIN)
• Registered business name
• Business address
• Trade name (if applicable)

Payment & Order Information:

• Payment method details (processed via Razorpay)
• Transaction history
• Order amounts & currency
• Products added to cart
• Quantities ordered
• Bulk discounts applied

4. Automatically Collected Information

• Device model, OS version, Android/iOS specifics
• App version & build number
• Crash reports & error logs
• Feature usage analytics (anonymized)
• App interaction patterns
• Session duration & timestamps
• Network connection type

5. How We Use Your Information

✅ Order & Delivery Management

• Process orders & generate invoices
• Calculate delivery charges based on pincode & total weight
• Route orders to appropriate delivery partners
• Send delivery status notifications

✅ Payment Processing

• Process payments through Razorpay gateway
• Verify transaction authenticity
• Generate payment receipts & invoices
• Handle refunds & disputes

✅ GST & Invoicing

• Generate GST-compliant invoices when GSTIN is provided
• Calculate & apply applicable GST rates
• Maintain tax records for business compliance
• Support B2B transactions

✅ Customer Communication

• Send order confirmations & updates
• Deliver tracking information
• Provide customer support via phone/email
• Send promotional offers (with opt-out option)

✅ Bulk Discount Calculation

• Apply tiered discounts based on quantity ordered
• Calculate final pricing with discounts
• Display savings information

✅ Weight-Based Delivery Calculation

• Calculate total cart weight
• Determine appropriate delivery charges
• Apply free delivery thresholds
• Optimize shipping routes

✅ App Improvement & Analytics

• Analyze user behavior & feature usage
• Identify technical issues & crashes
• Improve app performance & stability
• Develop new features based on usage patterns

6. Data Storage & Security

Local Storage (SQLite Database):

• Cart items & quantities stored locally
• Product preferences & recently viewed items
• Cached product data for offline access
• Address book entries

Cloud Storage (Firebase Realtime Database):

• User accounts & authentication data
• Order history & transaction details
• Address book & default address
• GST details (if provided)
• User preferences & settings

Payment Security:

• Razorpay handles all payment processing
• PCI-DSS Level 1 compliance (highest security standard)
• We DO NOT store credit card details on our servers
• Payment tokens are encrypted & securely handled

Data Encryption:

• HTTPS/TLS encryption for all data transmission
• Firebase security rules restrict unauthorized access
• Passwords stored using industry-standard encryption

7. Third-Party Services & Integrations

Firebase Realtime Database: Cloud data storage, user authentication, real-time order updates

Razorpay Payment Gateway: Secure payment processing with PCI-DSS compliance

GSTINCheck API: GST number validation & business details lookup

Additional Libraries: Cached Network Image, Lottie Animation, Shimmer, HTTP, URL Launcher (no data collection)

8. Data Sharing & Disclosure

✅ We Share Data With:

• Delivery Partners: Only delivery address, phone number, & order details
• Payment Gateway (Razorpay): Transaction amount, timestamp, & verification tokens
• GST Authorities: Business details (only if legally required)
• Firebase Services: User data for cloud storage & authentication

❌ We DO NOT Share Data With:

• Third-party advertisers or marketing companies
• Social media platforms
• Data brokers or resellers
• Unauthorized third parties

9. Camera & Image Processing

Images are NOT automatically uploaded to servers. They remain on your device unless explicitly shared. No facial recognition or biometric analysis is performed.

10. Bluetooth & Hardware Connectivity

Local-Only Connection: Bluetooth connections are entirely local to your device. No Bluetooth data is transmitted to cloud servers. QPHIX Programmer data stays on your device only.

11. Location & Delivery

Location data is used only for pincode extraction and delivery charge calculation. Not used for tracking or shared with advertisers.

12. Contacts & Phone Information

Phone numbers are used for registration pre-fill and order notifications only. Not shared with third parties.

13. User Rights & Your Control

You have the absolute right to:

• ✅ Access: Request a copy of all personal data we hold about you
• ✅ Correct: Update or fix inaccurate information anytime
• ✅ Delete: Request deletion of your account & associated data
• ✅ Export: Receive your data in machine-readable format
• ✅ Revoke Permissions: Disable app permissions anytime in device settings
• ✅ Opt-Out: Unsubscribe from promotional communications

14. Data Retention Policy

• Account & Auth Data: While account active
• Order History: 2 years (tax & legal compliance)
• Payment Records: 7 years (tax & audit compliance)
• Usage Analytics: 1 year
• Crash Logs: 90 days

15. Security Measures

We Implement:

• 256-bit HTTPS/TLS encryption for all data transmission
• Firebase security rules & authentication
• Encrypted password storage (bcrypt hashing)
• Regular security audits & updates
• PCI-DSS compliance for payment processing

16. Children's Privacy

Qphix Training & Components is intended for users 13+ years old. We do not knowingly collect data from children under 13. Parents/guardians should supervise minor users.

17. Contact Us

For Privacy Questions, Requests, or Concerns:

• 📧 Email: support@qphixinstitution.com
• 📞 Phone: +91 7297939704
• 🏢 Address: QPhix Institute, KK Tower, Kalwar Road, Jaipur, Rajasthan - 302012

Response Time: We aim to respond to all inquiries within 30 days

18. Compliance & Legal

Applicable Laws: This policy complies with:

• Indian Information Technology Act, 2000
• Personal Data Protection Bill (India)
• GDPR (for EU users)
• CCPA (for California users)

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Qphix Institute Website Privacy Policy

Information We Collect

At QPhix Institute, we collect the following information:

• Personal Information: Name, email address, phone number, address, and educational background
• Payment Information: Payment screenshots, transaction details, and billing information
• Technical Information: IP address, browser type, device information, and website usage data
• Communication Data: Messages sent through our chat support and contact forms

How We Use Your Information

• Provide training services and course materials
• Process registrations and payments
• Communicate with you about courses and updates
• Provide technical support and customer service
• Improve our website and training programs
• Send promotional materials (with your consent)

Information Sharing

We do not sell, trade, or share your personal information with third parties except:

• When required by law or legal process
• To protect our rights and property
• With service providers who assist in our operations (under strict confidentiality)

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.

Cookies and Tracking

Our website uses cookies to improve user experience, analyze website traffic, and remember your preferences. You can disable cookies in your browser settings.

Acceptance of Terms

By using our website and services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use our services.

Services Provided

QPhix Institute provides:

• Offline Inverter AC PCB repair training programs
• Online training courses with video content
• Technical support and consultation
• Access to QPhix mobile application
• PCB diagrams, BIN files, and technical resources
• Lifetime technical support for enrolled students

User Responsibilities

• Provide accurate and complete information during registration
• Attend classes and training sessions as scheduled
• Respect intellectual property rights
• Not share login credentials or course materials with unauthorized persons
• Use our services for legitimate educational purposes only

Age Requirements

Our training programs are designed for individuals 18 years or older. Minors must have parental consent to enroll.

Modification of Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of modified terms.

Registration Process

• Complete the online registration form with accurate information
• Pay the registration fee as specified for your chosen program
• Submit required documents and payment verification
• Receive confirmation within 24 hours after verification

Registration Fees

Seat Confirmation

• Seats are confirmed on a first-come, first-served basis
• Payment verification is required for seat confirmation
• Confirmed students will receive course materials and access details

Registration Fee Refund Conditions

Refund Process

• Refund requests must be submitted in writing
• Processing time: 7-10 business days
• Refunds will be processed to the original payment method
• Bank charges, if any, will be deducted from refund amount

Force Majeure

In case of unforeseen circumstances like natural disasters, government restrictions, or other force majeure events, QPhix Institute reserves the right to reschedule courses without refund obligations.

Offline Training

• Duration: 1 Month full-day training
• Timing: 11:00 AM to 7:00 PM
• Location: KK Tower, Kalwar Road, Jaipur, Rajasthan
• Attendance: Minimum 80% attendance required for certification
• Materials: All training materials and tools provided

Online Training

• Access: Lifetime access to 78+ pre-recorded videos
• App Access: QPhix Training mobile application
• Support: Technical chat support included
• Resources: PCB diagrams, BIN files, and circuit diagrams

Certification

• Course completion certificate provided upon successful completion
• Practical assessment required for offline training
• Certificates are issued within 7 days of course completion

Lifetime Support

• Technical support for course-related queries
• Business guidance and consultation
• Free re-training opportunities (offline students)
• Access to updated course materials

Copyright Protection

All content, including videos, diagrams, BIN files, and training materials, are protected by copyright and belong to QPhix Institute.

Permitted Use

• Personal educational use only
• Reference for repair work in your business
• Use in accordance with training objectives

Prohibited Activities

• Copying, distributing, or sharing course materials
• Recording or downloading video content
• Reverse engineering or modifying provided software
• Commercial redistribution of training materials
• Creating derivative works without permission

Enforcement

Violation of intellectual property rights may result in immediate termination of access and legal action.

For questions about this Privacy Policy or Terms of Service, please contact us: